Clients

Clients

IBL testimonial: Business Lab Consulting, a key partner for the Wiiv loyalty programme

Training and support
A 360° expertise
Turning Data into action

At Business Lab Consulting, we’re proud to share our customers’ feedback. Today, we’d like to talk to you about IBL and its wiiv loyalty programme, which will be launched in 2019.

The Head of Loyalty, Cécile MASSON HENRY, gives us her impressions of our collaboration.

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Starting out in a new field

When IBL launched the wiiv programme, the team was ‘new to the field’ and had to ‘wait until we had a minimum amount of data before starting the project’. It was against this backdrop that IBL chose to call on Business Lab Consulting, an agency offering not only skills in data visualisation, but also expertise in loyalty marketing.

The Challenges

IBL faced a number of difficulties during the implementation of the data project for its wiiv loyalty programme:

  • The entire team’s lack of experience and knowledge of the subject; Little feedback on the partners’ real needs in terms of data visualisation, as they themselves had little experience in this area;

 

  • ‘Dashboards poorly adapted to business needs, due to a failure to properly question data and visualisation requirements. The time required for such a project at a time when we were still in the launch phase and undergoing significant growth. We were short of resources and we couldn’t concentrate solely on this project with all its complexities’, explains Cécile M.H, head of the division.

The contribution of Business Lab Consulting

Despite these challenges, the collaboration with Business Lab Consulting has had a significant impact on IBL’s services within this department. The greatest contribution has been in training and support to :

  • Understanding what the data revealed
  • Ask the right questions
  • Learn loyalty programme management concepts
  • Carry out tests
  • Obtain a readable and comprehensible visualisation of the data

ADVANTAGES

During the tender process, Business Lab Consulting stood out as the only agency offering both :

  • Data visualisation and data processing services
  • Expertise in loyalty programmes
  • Customised analysis models
  • Technical and theoretical training

For IBL, this global offer represented real added value and its various advantages made this collaboration possible, says Cécile M.H.

The most appreciated aspects

IBL particularly appreciated the training and support provided by Business Lab Consulting, enabling it to acquire the skills needed to make the most of its data.

Positive developments in monitoring and support

Although there were some initial challenges in terms of monitoring and support due to the dependence on a single consultant, Business Lab Consulting has strengthened its team, enabling it to be more responsive and work more smoothly together.

A global, high-quality service

To sum up, IBL states:

‘With Business Lab Consulting, we had everything under one roof – visualisation expert, loyalty programme expert, data marketing expert and quality training, with the added pleasure of working with people we value and who give a huge amount of themselves to the success of our project.’

A solid recommendation

On a scale of 1 to 10, IBL recommends Business Lab Consulting's services at 8.5/10.

At Business Lab Consulting, we are delighted with the trust placed in us by IBL for its wiiv loyalty programme. We will continue to provide high quality services, taking seriously the areas for improvement that we can always work on, constantly adapting to the evolving needs of our customers in the field of loyalty marketing.

Has this feedback inspired you and echoed certain issues in your company?

Don’t hesitate to contact us, we’ll help you make informed decisions.

Clients

KDI testifies: Business Lab Consulting, a key data processing partner

Optimized data analysis and visualization
Customized solutions for data processing
Data integration and management

At Business Lab Consulting, we’re proud to share our customers’ feedback. Today, we present a testimonial from KDI, a company that called on our services to optimize its data management and operations. KDI’s Director of Logistics and Procurement gives us his impressions of our collaboration.

Objectives achieved and needs met

“All the major objectives linked to data management and exploitation have been achieved (…)The Business Lab Consulting service has been an invaluable resource for our department, providing invaluable assistance in decision-making”, emphasizes our customer.

The applications we have developed meet all KDI’s initial needs, whether in terms of data analysis, visualization or integration.

Our collaboration has enabled KDI to better understand and analyze their business, by providing clear tools and solutions to effectively exploit their data and improve their overall performance.

Why did KDI turn to BLC?

KDI’s decision to call on our services was based on two key factors:

  1. The continuity of a successful past collaboration
  2. Positive feedback on our expertise

Two aspects of our service were particularly appreciated:

  1. Our constant availability
  2. Efficient collaboration between the various parties involved

ADVANTAGES

KDI highlights two major advantages of Business Lab Consulting:

  1. Our expertise
  2. Our ability to propose different approaches to best meet their expectations
  3. Quality follow-up and support

These strengths have enabled KDI to obtain tailor-made solutions, perfectly adapted to their needs.

“Nothing to complain about, the follow-up and support have been very good. The team is responsive on the whole”, says our customer.

A complete and rewarding service

KDI rates his satisfaction at 9/10, a score that reflects the high quality of our services. The Logistics and Procurement Manager says he would recommend Business Lab Consulting without hesitation.

In conclusion, KDI sums up our service in the following terms:

 

“Your service combines efficiency, expertise, data control and provides real added value.”

 

At Business Lab Consulting, we are delighted with the trust placed in us by KDI, and will continue to provide services of the highest quality to meet our customers’ data management and exploitation needs.

Has this feedback inspired you, and echoed some of the issues present in your company?

Don’t hesitate to contact us, we’ll help you make informed decisions.

Clients

MARKET TRENDS has revolutionised the analysis of the Mauritian property market for its clients thanks to Power BI & Business Lab Consulting

Creation of interactive property dashboards for better visualisation of trends
Creating a data-driven culture for better decision-making
Making the most of key data to give customers greater autonomy

Market Trends specialises in property data analysis, and its mission is to provide relevant information on developments in the Mauritian property market.

With rapid growth and increasing demand for more detailed and interactive reports, the company faced a number of challenges, including mastery of the Power BI software and flexibility of content according to customer specifications (language, bespoke display).

This is where Business Lab Consulting LTD came in, offering a modern Business Intelligence (BI) and data visualisation solution. Thanks to this collaboration, Market Trends was able to automate the generation of reports, offering aesthetic, ergonomic and scalable dashboards.

These dashboards now allow customers to manipulate the data in complete autonomy, reinforcing their confidence in the insights provided.

They say it best

"At Market Trends, data is at the heart of our business. Thanks to Business Lab Consulting LTD, not only have we saved time in running reports, but we've also been able to offer our customers more aesthetically pleasing reports that make better use of key data. Their team was very adaptable and understood our specific needs. I would recommend their services without hesitation."

Alix Tennant, Property Consultant

Working with Business Lab Consulting LTD was a turning point for Market Trends. With exceptional follow-up and support, the Business Lab Consulting LTD team was able to meet the specific needs of Market Trends, despite the constraints encountered along the way.

Today, thanks to this transformation, Market Trends is able to provide more accurate and interactive insights to its clients, reinforcing its position as a leader in the analysis of the Mauritian real estate market.

Has this feedback inspired you and echoed certain issues in your company?

Don’t hesitate to contact us, we’ll help you make informed decisions.

Clients

Redesign and Data strategy: ORANGE at the heart of data

Expertise in data processing
Expert skills in data visualization
Continuous integration and automated production releases

In addition to our consulting missions, at DATANALYSIS challenging ourselves is also an integral part of our daily commitments and feedback from our customers enables us to move forward and go further in our service.

Orange is a French multinational company specialising in telecommunications. It offers a wide range of services such as mobile telephony, fixed telephony, broadband internet and digital television to a global customer base. Orange is also involved in providing IT services and connectivity solutions for businesses.

As a loyal customer, Orange is very busy because of the diversity of its activities!

So we’re delighted that they’ve taken the time to give us some feedback on the support we provide on a daily basis.

They say it best

"DATANALYSIS has been working with us on a day-to-day basis for the past 6 years, and we naturally turned to them for our strategic project to overhaul our infrastructure and data tools"

Throughout the project and right up to the present day, DATANALYSIS has been an invaluable partner at every key stage:

 

  • Their expertise in data processing is essential in helping us to collect, cleanse and analyse our data efficiently.
  • Their skills in data visualisation enable us to develop dashboards that are clear and understandable for our users, as well as putting in place appropriate training systems.
  • DATANALYSIS has also played an important role in setting up continuous integration and automating our production releases.

 

Their flexibility and agility are particularly appreciated and demonstrate their ability to adapt to meet our needs.

 

« In a nutshell: a varied field of expertise based around data and serving customers! « 

Has this feedback inspired you and echoed certain issues in your company?

Don’t hesitate to contact us, we’ll help you make informed decisions.

Clients

CCARE : challenges accepted & won

More streamlined pipelines
A significant reduction in the time required to update data on a daily basis
Ongoing support and monitoring of projects

Beyond our consulting missions, at Business Lab Consulting challenging ourselves is also an integral part of our daily commitments and feedback from our customers allows us to move forward and go further in our service.

C-Care, based in Mauritius, operates in the healthcare sector, managing hospitals and laboratories in Mauritius and Uganda. Founded in 2008 and part of the CIEL Healthcare network, the company focuses on medical excellence and compassionate patient care.

C-Care, a loyal customer with many challenges! We’re delighted that they’ve taken the time to give us some feedback on the support we provide on a daily basis.

They say it best

"The team has always been very responsive and accommodating. This is one of the most appreciated aspects of the service."

« The Business Lab Consulting team was able to make the difference on the operational side by providing CCARE with more streamlined pipelines and a significant reduction in the time required for daily data updates from 500 minutes to 45 minutes!

Business Lab Consulting’s prior knowledge of our data environment and associated challenges, together with its expert knowledge of the Azure data platform, set it apart from other options.

The ongoing support and follow-up deserves a 10/ 10 and we highly recommend this service company! « 

Has this feedback inspired you and echoed certain issues in your company?
Don’t hesitate to contact us, we’ll help you make informed decisions.