Data. Consulting. Analytics. Technology.

Tag: analytics

Business Intelligence

Did You Know?? Real-time Intelligence = Value

Do you know how easily your organization’s business intelligence can turn into a lost opportunity? Well, it is just a matter of TIME. Intelligence is of value if, and only if it arrives on time.

In today’s hyper-competitive market environment, business intelligence continues to be an area of investment and interest for businesses. The ability to turn raw data into meaningful and useful information that can impact business performance is a powerful value proposition.

Despite the emergence of new devices and software products designed to unite employees in more ways than ever before, the threat of organizational silos is still very real.

Lack of collaboration between individuals and teams in different departments working on similar assignments and projects could ultimately lead to inefficiencies and loss of productivity.

The best-case scenario for this duplication of data analysis is that teams come up with the same result. When individuals or teams produce different numbers this cause disagreements about who had analyzed the ‘correct’ data and which can be fully trusted.

In the grand scale of things, this distorted view of data can be devastating, but there are even more ways that data silos can put your business in danger.

Keeping a pulse on business’ sales, marketing, finances, web analytics, customer service, internal R&D, IT, and more as isolated sources of data will never give a complete picture.

The scary truth is big data doesn’t lead to big insights if you can’t bring it together.

Yet many businesses are only scratching the surface of what’s possible with business intelligence.

To realize the potential of business intelligence and take its value to the next level in your organization, you need a solid understanding of where you are, what you want to achieve, and what’s possible.

From generating reports and charts that depict business performance, to implementing a truly transformative solution that uses powerful advanced analytics to not only predict behaviors and outcomes but to prescribe  recommended courses of actions, business intelligence can be a strategic weapon that significantly impacts your bottom-line.

The next breakthroughs in business intelligence (BI) and analytics will see machine learning and artificial intelligence used to improve data access and data quality, uncover previously hidden insights, suggest analyses, deliver predictive analytics and suggest actions.

BI and analytics vendors are developing “smart” capabilities that will power the next step beyond self-service analytics, helping to further democratize data analysis for business users.

The benefits of business intelligence tools far outweigh the investments they entail. They can help businesses gain valuable insights to affect growth, resolve urgent concerns, collate marketing data more quickly, provide a real-time view of the organization and allow for the anticipation of future outcome using predictive and prescriptive analytics and forecasting.

Artificial Intelligence, Hospitality

Innovation- Chatbots in the Hospitality Industry

Chatbots were one of the most significant trends of 2017. These small pieces of software with pre-programmed interactions allow you to communicate with them naturally and simulate the behavior of a human being within a conversational environment. It can be a standalone service or integrate within other messaging platforms like Facebook Messenger.
The adoption of these virtual assistants is growing, and brands are using chatbots in lots of exciting ways. You can order food, schedule flights and get recommendations for pretty much anything. Chatbots seemingly are the future of marketing and customer support.
The use of chatbots in the hotel industry is still evolving, but it currently encompasses a wide range of services, from hotel bookings and customer service inquiries to pre/post-stay inquiries and general travel advice.
The hotel industry can experience many benefits from the use of chatbots, among them:
  • They can be used as a reservation channel to increase direct bookings.
  • Since chatbots are available 24/7, they will reduce reception workload by giving guests instant and helpful answers around the clock.
  • Guests can check-in/check-out on the fly with the aid of a chatbot.
  • They will help independent hotels to build accurate guest profiling so that they can provide personalized offers to their guests. The hotel will be able to deliver tailor-made offers instantly and directly via chat before, during or after their stay.
  • Guests can opt-in to be notified from chatbots about the places to visit, the rates of the hotel’s cars, etc.
  • The ease of booking and the proactive concierge services create brand loyalty and improve guest satisfaction.
  • Hoteliers will be able to obtain customer reviews post-stay via a chatbot. This is much less invasive compared to traditional email marketing, which is often ignored.
What challenges do they pose for hoteliers?
Adopting this new hotel technology involves many challenges for hoteliers. For instance:
  • Independent hotels will need to simplify their booking process to accommodate chatbots.
  • Hoteliers will need to provide a consistent booking experience on chatbots in comparison to other channels.
  • General managers will need to monitor chatbots where there is a human element. They will need to allocate staff resources.
  • Hoteliers will need to manage guest expectations since guests will expect a quick turnaround on their requests through chatbots.
As you can see, chatbots present many opportunities for hoteliers, from increasing customer loyalty to enhancing the guest experience. To keep your guests coming back for more, definitely consider joining the chatbot revolution – but only if your hotel is equipped and prepared for this big step.
Business Intelligence

Smart City, Smart People, Smart Data

Smart City, Smart People, Smart Data

Creating a smart city is based on concepts of innovation, technology, sustainability and accessibility ensuring economic progress as well as a higher quality of life. This is opening an infinite number of opportunities to become more efficient in both public and private management. It means that  both the public sector, as well as the private (all types of business)  sector have to be prepared to express their ambitions collaboratively about what they want to achieve in the future. 

Democratisation of technology has meant that people are much more demanding, informed, über-connected and multi-channel. With the advent of new technologies in particular Internet of things, new business models are emerging to  build solutions that increase or improve  the citizens’ quality of life. from optimising public transport routes to using smart garbage bins to track litter habits.

Whilst the deployment  of smart cities involve several innovative technologies to facilitate sustainable urban spaces, the concept is still vague and open.  The ‘smart’ capabilities need to be operational and measurable. In order to evaluate how ‘smart’ is a smart city, robust data management and analysis is required.

This entails very close collaboration between both public and private sectors to share and analyse the vast amount of data being generated by new technologies. There are a billion places to gather data, and more tools are coming to market to help collect as much of it as possible.

The ability to share vital information in real time would enable businesses operating both in the private and public sector to develop powerful hardware systems  and software solutions;  that not only support automation but provide the ‘smart’ capabilities of a city and its infrastructure. Today, there’s an assortment of technologies being used to handle various characteristics, such as high volume, data location, and a variety of data source types. The collection of crucial data from any kind of source, such as the own city’s sensors, participatory sensing (for instance, sensors integrated in citizens’ smartphones), would enable the compilation of information about people and vehicle traffic, parking, environmental values, waste generated, energy consumption and healthcare etc.  for the smart functioning of the city’s basic services.

It’s easier said than done one is tempted to say. Whatever the hype, whether artificial intelligence, machine learning or automation, it must start with data. Data is vital for smart cities technology.

First and foremost sound and mature data management practices  need to be in place. Technology alone is not sufficient to build a smart city. Competent human intelligence is also part of the equation to complete this:  Employees need to be comfortable analyzing and making decisions with data. Not only should the data analytics platform be robust, the team’s responsible for it must have a good mix of skills. The tecchies and fuzzies of this world will drive the vision of the Smart City not the traditional analysts.

“Finding solutions to our greatest problems requires an understanding of human context as well as of code; it requires both ethics and data, both deep thinking people and Deep Learning AI, both human and machine; it requires us to question implicit biases in our algorithms and inquire deeply into not just how we build, but why we build and what we seek to improve.” * (Scot Harley )

The essential question in the continuously growing amount of data volumes is how to make practical use of these volumes and without analytics, interpretation and algorithms it just isn’t possible. Advanced analytics has emerged as a critical component of modern analytics architecture, with companies turning to statistics, predictive algorithms, and machine learning to maximize the value of very large data sets. Without having to examine every dimension and variation in the data manually, people are automatically guided to relevant insights and alerted to data points that are worth exploring. The use of AI-driven smart data for customer analysis, fraud detection, market analysis, and compliance is becoming a reality to uncover insights hidden in data.

Investing in a strong modern analytics platform leverages the partnership between Business and  IT . When business users are given tools to analyze data on their own, they are free to answer questions on the fly, knowing they can trust the data itself. This leads to accurate, agile reports and dashboards and one single version of truth. And IT, free from dashboard and change requests, can finally prioritize the data itself: safeguarding data governance and security, ensuring data accuracy, and establishing the most efficient pipelines for collecting, processing, and storing data.

Adapting to a scenario that is extremely technologically, economically and socially dynamic is the lynchpin of  development and helps to drive smart systems geared towards improving integration and interaction of the smart citizen.

When data is approached intelligently to generate insights into how the  tech systems are performing it is only then that efficiencies and savings could be measured across all strategic elements of Smart Cities -enterprise competitiveness, mobility, urbanism, energy, water, waste recycling, security, culture and healthcare.

Self-service Analytics

Manage your Hospitality using Tableau Software

Data and analytics are playing an increasingly critical role in hotel and leisure operators’ understanding of their customers’ behaviour, so that swift actions can be taken to really satisfy their needs and wants.

At the same time, hotel operators have multiple datasets lying in various locations – customer profiles, customer feedback, occupancy rates, F&B sales etc. – creating data silos, from which the fullest potential cannot be tapped until they are integrated to gain a single version of truth.

Your teams could use Tableau to develop weekly and monthly reports that they could share with the entire company. The reports could feature sales figures and updates from top management and country managers, marketing and financial data, along with other growth updates. The comprehensive dashboards make sharing complex information with the rest of the company a much easier task.

With weekly reporting that details KPIs and shows how booking patterns are changing, details on revenue, commission and conversion rates but to name a few, allows you to extract the best insights for the team.

Tableau helps you stay competitive by making the time to develop and deliver insightful analysis and reports significantly shorter.

A business, which is highly metric-driven, is optimized with Tableau’s rapid-fire data analytics and drag-and-drop functions as period-on-period metric can be compared.

Tableau is a powerful tool because of its cross-platform adaptability. Tableau’s beautiful dashboards can be mobile-optimized, which makes it easy for everyone to access the findings even on the go. Tableau basically has the power to give you any insights you are looking for from the data that you can get your hands on.

Tableau can be a huge game-changer. So instead of having to wait for something to already happen and then try to figure out why it happened, you can now proactively look out and see what’s going to happen before it happens and then prepare for that or maybe change it.

 

Self-service Analytics

My World 2030 – Harness data to drive sustainability and corporate responsibility

Over the past couple of months if not years we have seen headline grabbing scandals in various sectors of the economy worldwide.  The public trust is being hugely impacted with regards to the competence of executive leadership, integrity and transparency.

Earning trust requires the utmost attention to demonstrating ethical leadership, responsible (and responsive) business practices, transparency, and a genuine commitment to an organisation’s mission.

Companies are being encouraged to put their increased profit into programs that give back to society in terms of environmental, social, and governance (ESG) aspects More than ever before, there’s growing expectations that organisations will continue to play a very active role in solving social problems such as poverty or discrimination. It’s important that organisations set standards of ethical behaviour for its peers, competition and industry.

So how can data drive sustainability and corporate responsibility? The writing is on the wall!  With the rapidly evolving technology and high velocity and volume of data flooding organisations, it becomes imperative to provide users with an ultimate analytics experience, one with zero discernible latency when interacting with data. By giving users the right tools, they will explore avenues to use data to solve real world problems.

As data becomes more available and analytic literacy more pervasive, it is crucial that companies continue to focus on how their business operations are impacting the value chain, from the farm to the factory to the boardroom.

With the advent of sensors and devices in mobile objects, companies can now leverage spatial data for powerful geospatial analysis for environmental risk assessments. The better the data sets available to assess these risks, the more informed the decisions about adaptation are likely to be.

Energy and Resources give modern society its high standard of living and produce vast quantities of data, from the energy used to the resources needed to make many of these things that help us in business and our everyday lives.

Without a deep understanding that energy is finite and that energy transformations impact not just individuals but also the environment., companies and society at large won’t be able to make informed decisions about the future. With an efficient platform for gaining insights across geographies, products, services, and sectors, companies can maximize downstream profits and minimize upstream costs.

It is the era of data-driven environmental policy-making. Governments can now harness data to effective policy making. Data analytics and visualisation give the opportunity to make the invisible visible, the intangible tangible, and the complex manageable. A data driven government calls for strong leadership and investment. This is highly feasible.  A data driven government would make it easier to identify problems, track trends, highlight policy successes and failures, identify best practices, and optimize the gains from investments in environmental protection. A responsive government would work in close collaboration with businesses, NGOs and the academic community for more conscientious environmental decision-making.

Data alone will not help us achieve the UN SDGs. What we need is strong leadership both from businesses and governments, transparency , integrity and a genuine commitment to the UN 17 SDGs. These combined with modern data analytics will provide collaborative, multilateral solutions to global challenges.

This is My World 2030!!

Self-service Analytics

Track profit, loss with an intuitive CFO dashboard

This CFO dashboard combines complex profit-and-loss data into one page that’s anything but. The top two views provide an overall picture of quarterly and yearly performance over the past three years. The views include key financial measures such as net sales, net profit, and net profit margin. Whether you want to view your numbers according to region, channel, customer segment, or product category, the results are right at your fingertips.

Click on the link below and be amazed by this dashboard . It’s just a click  away!!

https://www.tableau.com/solutions/workbook/cfos-overview-business

 

Happy to have a chat with you to share ideas, discuss opportunities or even prepare a demo for you . Contact us on info@businesslab.mu.

Data Governance

How does your data appetite look like ?

Digital capabilities are changing fast, making it hard to know whether you are ahead of the curve or falling behind. A digital transformation isn’t complete unless a business adopts big data.

Are you already on the bandwagon or are you not sure where to start? If you can answer the following questions then you are on a roll!! If not there’s still time to make a difference.

1)     Are you overwhelmed by the data that is flooding in at great speed and in high volumes?

2)     How much is your data worth?

3)     Do you know how data was created in the past and how it is created now in your organisation?

4)     Do you use data to create strategic opportunities?

5)     Are your analytics aligned with the overall organization’s strategy?

6)     Is your IT dept ready to support the rapid development and implementation of new digital marketing capabilities?

7)     Who carries the bat for digital transformation in your organisation?

8)     Can you analyse big data quickly and make fact-based decisions?

9)     Are you capturing, sharing and managing corporate data assets?

10)  Can you learn more than has ever been possible about what your customers want?